Terms & Conditions

1. Introduction

Welcome to TwikRecruit, a recruitment and hiring platform powered by Twikkie.

These Terms & Conditions govern the use of the TwikRecruit platform, website, applications and related services by client organisations, recruiters, administrators, hiring managers, interviewers and candidates.

By accessing or using TwikRecruit, you agree to comply with these Terms & Conditions.

2. Definitions

3. Platform Services

TwikRecruit provides recruitment and hiring functionality including but not limited to:

• Vacancy management
• Careers portals
• Candidate applications
• Candidate management
• Interview scheduling
• Recruitment analytics
• Talent pools
• AI-assisted recruitment support tools
• Bias reduction and anonymisation tools

TwikRecruit reserves the right to modify, enhance or discontinue platform features.

4. AI-Assisted Recruitment Disclaimer

TwikRecruit provides AI-assisted recruitment support tools only.

AI-generated outputs including:

• Candidate summaries
• Match scores
• Interview questions
• Email drafts
• Job descriptions
• Anonymisation suggestions

are intended to support recruitment processes and must not be treated as final hiring decisions.

Final recruitment and employment decisions remain solely the responsibility of the recruiting organisation.

TwikRecruit does not guarantee:

• hiring outcomes
• candidate suitability
• elimination of bias
• regulatory compliance by customers

5. Anonymised Recruitment Features

TwikRecruit may provide anonymised screening functionality designed to support fairer recruitment practices.

While TwikRecruit provides tools intended to reduce unconscious bias, the platform cannot guarantee the elimination of bias in recruitment decisions.

Customers remain responsible for ensuring fair and lawful recruitment practices.

6. Customer Responsibilities

Customers agree to:

• Use the platform lawfully and ethically
• Maintain confidentiality of login credentials
• Ensure recruitment activities comply with local employment laws
• Obtain lawful authority to process candidate data
• Avoid discriminatory or unlawful hiring practices
• Review AI-generated outputs before use
• Maintain appropriate recruitment governance

Customers must not:

• Upload unlawful or harmful content
• Misuse candidate data
• Attempt unauthorised system access
• Reverse engineer platform functionality
• Use the platform for fraudulent recruitment activity

7. Candidate Data and Privacy

TwikRecruit processes candidate information on behalf of recruiting organisations.

Candidate data may include:

• CVs
• Contact details
• Employment history
• Interview feedback
• Recruitment notes
• Assessment information

Data processing is governed by applicable privacy and data protection laws including GDPR where applicable.

8. Candidate Consent

Candidates applying through TwikRecruit must provide consent for their information to be processed for recruitment purposes.

Consent records and timestamps may be retained for audit and compliance purposes.

9. Data Retention

TwikRecruit may support configurable retention periods for candidate data.

Customers are responsible for determining appropriate retention periods based on applicable legal and regulatory obligations.

Expired candidate data may be anonymised, archived or deleted in accordance with configured retention settings.

10. Security

TwikRecruit implements reasonable technical and organisational measures designed to protect customer and candidate data.

This includes:

• Role-based access control
• Audit logging
• Data segregation
• Encryption measures where applicable

Customers are responsible for:

• User access management
• Password security
• Appropriate internal governance

11. Multi-Tenant Environment

TwikRecruit operates as a multi-tenant platform.

Each customer's data is logically separated from other customer environments.

Customers must not attempt to access data belonging to another organisation.

12. Third-Party Integrations

TwikRecruit may integrate with third-party services including:

• LinkedIn
• Job boards
• Email providers
• Calendar providers

TwikRecruit is not responsible for:

• third-party outages
• external platform policies
• third-party data processing activities

Use of third-party integrations may be subject to additional provider terms.

13. Platform Availability

TwikRecruit targets high platform availability but does not guarantee uninterrupted or error-free service.

Temporary interruptions may occur due to:

• Planned maintenance
• Security updates
• Infrastructure issues
• Third-party service outages
• Events beyond reasonable control

14. Intellectual Property

All TwikRecruit software, branding, platform functionality and associated intellectual property remain the property of Twikkie or its licensors.

Customers retain ownership of their recruitment data and uploaded content.

15. Limitation of Liability

To the maximum extent permitted by law, TwikRecruit and Twikkie shall not be liable for:

• indirect losses
• loss of profit
• hiring outcomes
• recruitment decisions
• reputational damage
• business interruption
• candidate conduct

Platform services are provided on an "as available" basis.

16. Suspension and Termination

TwikRecruit may suspend or terminate accounts that:

• breach these terms
• engage in unlawful activity
• compromise platform security
• misuse candidate information

Customers may terminate use of the platform in accordance with their subscription agreement.

17. Changes to Terms

TwikRecruit may update these Terms & Conditions periodically.

Continued use of the platform after updates constitutes acceptance of the revised terms.

18. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales unless otherwise required by applicable law.